These are simple common sense tips that should guide interactions with patients on a daily basis. By keeping them in mind, pet care professionals can not only improve the experience for the patient and client, they can also improve their own satisfaction with their job.

A vet who knows how to handle their patients in a calm, gentle manner is a vet who will earn the goodwill and loyalty of their clientele.

It was late morning midweek and, as usual, we were working on a number of projects in the office. Projects that require quite a bit of teamwork and collaboration. So a few of us were sitting in the office brainstorming when in walks Dante, the office Bengal cat. True to his M.O. Dante announced his arrival with a big MEOW and then promptly walked into his litter box and pooped right in front of us. inside_scoop A few of the reasons I never wanted a cat were: I knew I would hate cleaning the litter box.    I knew I

“A month ago we couldn’t even take Boo, our Lhasa Apso mix, out on walks because he would bark and lunge at other dogs no matter how far away they were. It was embarrassing and even dangerous,” says Theresa Montemayor. That changed in October, after Theresa and her husband David attended Dr. Yin’s Reactive Dogs Workshop in Davis, California. After just a couple of weeks, Boo was good enough so that he could participate in a class full of dogs. “Now, with a gentle leader head collar, he can go on walks with no problem—even when he has to pass a lot

Last time we looked at how to use a science-based approach (use of counterconditioning) to dealing with dogs with food bowl aggression and saw that by approaching the problems systematically the solution was pretty straightforward. So how do we tweak that approach to the case where the dog is food aggressive only towards other dogs?

For instance, I accidentally left my treat bag on the hill at a park with a friend and her dog went to sniff it. Rosco attacked him and made him bleed! Yesterday I was playing fetch by the water and another dog came by to investigate the toy I was throwing and Rosco attacked him (They had been playing together so nicely until I made the mistake of getting his throw toy out of the car). I also think he would be possessive aggressive if I have a treat bag and another dog approaches. What should I do? SignedPuzzled in