Intro by Dr. Sophia Yin In 2009, I produced the first and only textbook and DVD on Low Stress Handling of dogs and cats in the hospital or shelter setting. Since then the methods and philosophy have spread around the world. In this article, my colleague in the Netherlands, Dr. Valerie Jonckheer –Sheehy details how she used desensitization and counterconditioning to give a cat a pleasant toenail trim. The techniques used in this case are based on Dr Sophia Yin’s protocol for trimming the nails of an anxious dog. Counterconditioning for Toenail Trim Aggression 15 April 2014 History: The owner reports

A cat comes in to the hospital stressed to kill. What should you do? While cases like this are stressful for these fearful cats, they can cause just as much anxiety in experienced hospital staff as well as clients and other patients exposed to the sound of the loud struggles that ensue. Often we can completely diffuse the situation without even needing to talk the cat down. We can just move into a quiet, comfortable room and use some simple towel-wrap techniques like so. In other cases, in order to provide a thorough examination and the procedures the cat needs,

These are simple common sense tips that should guide interactions with patients on a daily basis. By keeping them in mind, pet care professionals can not only improve the experience for the patient and client, they can also improve their own satisfaction with their job.

A vet who knows how to handle their patients in a calm, gentle manner is a vet who will earn the goodwill and loyalty of their clientele.

It was late morning midweek and, as usual, we were working on a number of projects in the office. Projects that require quite a bit of teamwork and collaboration. So a few of us were sitting in the office brainstorming when in walks Dante, the office Bengal cat. True to his M.O. Dante announced his arrival with a big MEOW and then promptly walked into his litter box and pooped right in front of us. inside_scoop A few of the reasons I never wanted a cat were: I knew I would hate cleaning the litter box.    I knew I

Whether your cat’s as shy in public as a student with stage fright, or enjoys being the center of attention, chances are still good that a trip to the veterinary hospital has him retreating into his shell. According to the Bayer veterinary care usage study funded by Bayer HealthCare LLC, Animal Health Division, fear and stress prompt 39% of owners to take their cats to the vet hospital only in cases of emergencies, and 37.6% of owners feel stressed just thinking about going to the vet. This fear of veterinary visits can be prevented early on by proactively providing kittens with many