These are simple common sense tips that should guide interactions with patients on a daily basis. By keeping them in mind, pet care professionals can not only improve the experience for the patient and client, they can also improve their own satisfaction with their job.

A vet who knows how to handle their patients in a calm, gentle manner is a vet who will earn the goodwill and loyalty of their clientele.

When I started training my first dog in 1985 I did everything my trainers told me but made slow progress. It wasn’t until years later, when I learned the scientific principles that guide learning in animals that I learned to train efficiently and to easily solve new training problems. Probably 90% of behavioral issues we have with our pets can be solved by understanding and applying the basic learning principles. (For more information see our new DVD: Pet Dogs, Problem Dogs, High Performance Dogs: How Science Can Take Your Training to a New Level). Here are some examples described by

Veterinarians, technicians and other dog enthusiasts often ask me about the most efficient way to learn about animal training or to become a trainer. Currently, my best recommendation is the Karen Pryor Academy and others agree. Just ask veterinary technician Debbie Martin, a KPA graduate and co-author of Puppy Start Right: Foundation Training for the Companion Dog. Martin was no beginner when she took the KPA trainer course in 2008. She had been teaching puppy socialization classes in the veterinary hospital where she was employed starting in 1997 and, for three years, she had been the animal behavior technician for Veterinary Behavior Consultations,

Animal trainers, teachers, pet owners, and parents who are new to science-based teaching often ask if there is proof that positive reinforcement works better than aversives as if the research doesn’t exist. Hundreds of studies have been performed that have revealed many adverse effects of punishment. And in The Science of Consequences: How They Affect Genes, Change the Brain, and Impact Our World, author Dr. Susan Schneider, a behavior analyist, reveals the research that shows the effectiveness of positive consequences. She shares some of the findings in this recent interview. Question: In your book, The Science of Consequences: How They Affect Genes, Change

Virtually everyone who trains animals knows the name B.F. Skinner. Burrhus Frederic Skinner (1904–1980) is one of the best-known psychologists in history. His claim to fame is the Skinner Box—a more-refined version of Thorndike’s puzzle box. The box had a lever, a slot for food rewards, and water. The rat could explore and if it happened to press the bar a food pellet would drop into the tray. The cage was wired to automatically record behavior showing the cumulative number of presses per minute. Similar boxes were made for pigeons. Due to this efficient way for testing rats and pigeons