Return Policy
Thank you for shopping CattleDog Publishing, The Legacy of Dr. Sophia Yin. If you’re not happy with your purchase for any reason, we’re more than happy to help you. All returns must be pre-authorized to be returned. To submit a Return Authorization request, please complete the form below.
General Returns
You have 30 days from date of purchase to return an item.
Bookstore/Reseller Bulk Purchase Returns
You have 180 days from date of purchase to return an item.
All Returns
To be eligible for a return, the product that you purchased must be unused, still in its original shrink-wrapped packaging (some books may not have shrink-wrapping), and in the same condition as when you purchased it.
Refunds
Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If your refund is approved, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in approximately 1-5 business days.
Shipping
You will be responsible for paying the costs of shipping your item back to us.
Restocking Fee
A restocking fee of 20% will be applied to bulk orders that are returning 5 or more items. This fee will be deducted from you refund.
A refund receipt will be emailed to the email listed on the return authorization form after the refund has been processed. If you have any further questions regarding your refund, please feel free to contact us at 530-292-8061 or by emailing us at [email protected].
