A Positive Reinforcement Approach to Counter-Surfing

Photo of a grey cat on kitchen counter

Images courtesy of Laura Cassiday, CCBC

Pets that constantly jump on tables or countertops can be a big problem for their caregivers. Whether your dog is grabbing food when your back is turned, or your cat is walking across the table with dirty paws, this behavior needs to be nipped in the bud. Cats and dogs are naturally curious and always looking for food or new places to explore. While this behavior comes from their survival instincts, it can be managed with consistent training and environmental changes.

What is the Function?

When addressing counter-surfing, the first step is figuring out why your pet is doing it. Pets usually jump on counters for one of these reasons:

  • Looking for Food: If they see a chance to get food, your pet will take it. They quickly learn that counters and tables often have tasty food that they cannot get any other way.
  • Curiosity and Exploration: Pets, especially cats, are naturally curious. Counters give them a new view and let them explore their surroundings from a different angle.  
  • Seeking Attention: Some pets jump on counters to get your attention. Even negative attention, like yelling or using a squirt bottle, might make them continue the behavior because they are still getting attention.

Once you understand why your pet is counter-surfing, you can address the root cause and stop the behavior.

Setting Your Pet Up for Success: Managing Antecedents 

Controlling the environment and managing antecedents can help reduce or stop your pet from jumping on counters. You can set your cat or dog up for success by trying these methods:

  • Remove Temptations: Keep counters clear of food when you are not watching. Store food securely in cabinets or the refrigerator. If your pet is extra clever, consider using child locks or pet-proof containers that they cannot open.
  • Clean Thoroughly: Regularly wipe counters to remove any food smells that might attract your pet.
  • Ignore Attention-Seeking Behavior: If your pet jumps on the counter for attention, do not reward them by reacting. Instead, calmly and consistently redirect them to something more appropriate, like a food puzzle or toy. Remember to reward them when they behave well.
  • Provide Alternatives: Give your pets plenty of other activities to keep them busy. Cats naturally like to climb and watch from high places, so provide appropriate surfaces and climbing structures to keep them off the counters.

By reducing the temptation to jump on counters, it is easier for your pets to succeed and for you to reinforce good behaviors. 

Mat Training: Teaching an Incompatible Behavior

One effective way to stop counter-surfing is to teach your pet a behavior that cannot be done at the same time as jumping on counters. By using mat training, you can teach your cat or dog to stay in a specific spot, such as a mat or an area in the kitchen, during meal preparation, or when food is around.  

Grey and white kitty sitting on a mat placed on the floor

Images courtesy of Laura Cassiday, CCBC
  • Pick a Spot: Choose a place where you want your pet to stay, such as a comfy mat, bed, or perch for cats.
  • Positive Reinforcement: Use treats and praise to reward your pet for staying on their mat. Start with short durations and slowly increase the time they are expected to stay. If your pet gets up and heads for the table or counter, gently guide them back to the mat by tossing treats. 
  • Consistency: Each time you prepare food or eat, guide your pet to their spot and reward them for staying there.
  • Practice Makes Perfect. Over time, your pet will associate staying on the mat with positive experiences and rewards, making it prefer the mat over counters or tables.

Grey and white kitty on an orange mat

Images courtesy of Laura Cassiday, CCBC

When you understand why your pet is counter-surfing, take steps to help them succeed. Using positive training methods like mat training, providing alternative spaces, and managing antecedents can greatly reduce counter-surfing. With patience, consistency, and a focus on rewarding desired behaviors, you can help your pets develop better habits and keep your counters and tables pet-free.

White and grey kitty on a green blanket on the floor

Images courtesy of Laura Cassiday, CCBC

Noise Sensitivities and Phobias

Photo image of a young dog in a carry kennel with open door

Have a prepared safe space for your dog.

The loud sounds of fireworks, thunder, and gunshots can cause dogs lasting fear and anxiety. New Year’s Eve and the 4th of July celebrations can worsen the problem. Noise pollution from urban development and technologies, such as smartphones, adds to the problem.

Dogs typically start fearing noises in their first or second year of life, and this fear can worsen as they age. If an older dog suddenly develops a sensitivity to noise, it might indicate discomfort, such as neck, back, or shoulder pain, and a thorough examination by a veterinarian may be needed.

Genetics can influence noise sensitivity. Some breeds are more affected by noise than others. However, mixed-breed dogs can also be sensitive, suggesting that environmental factors, such as early experiences and exposure to sudden and frightening noises, play a significant role. Dogs from shelters or found as strays may have different socialization experiences compared to purebred dogs, typically raised by breeders who understand the importance of early socialization. Raising puppies in a home environment and gradually exposing them to common sounds can reduce their fear of noise as adults.

Treatment for noise-sensitive dogs first involves minimizing their exposure to scary noises through environmental management. Have available a safe, quiet space for your dog to seek out during noisy events, such as a comfortable, covered crate or an interior room. Masking outside sounds with music or noise machines blocks out noises, allowing your dog to relax. You can distract your dog with food, games, or by practicing familiar behaviors during noisy events. Behavior modification, and sometimes medication, may still be needed.

Blue and purple puzzle toy held by person's hand

Yogurt, pumpkin, and some treats frozen in a puzzle toy can distract during a noise event. Photo Courtesy Christine D. Calder, DVM, DACVB

Comforting your dog may help reduce their stress level. Feeding and playing with them during noise events has been shown to create positive associations and reduce a dog’s fear. Various calming products and noise-dampening tools are available, but their effectiveness can vary. Some products, like pheromones and pressure vests, have mixed results. Prescription medications can be effective, but the choice of medication should be individualized to your dog’s needs.

A photo image of a black and white dog receiving a treat from a handler

Ear protection devices can help dampen noises. Photo courtesy Christine D. Calder, DVM, DACVB

Behavior modification techniques can help your dog cope better with noises. Desensitization involves gradually exposing your dog to a frightening noise at a low intensity and slowly increasing the volume over time. Counter-conditioning pairs the noise with high-value rewards like treats, toys, or play. Recordings of fireworks or thunderstorms can be used for behavior modification, but real-life noises are often more effective because they include other sensory stimuli, such as the smell of rain, the sound of thunder, and the sight of lightning.

Staying calm and relaxed when potentially startling stimuli occur can also help, as dogs respond to human behaviors and emotions. Noise sensitivities and phobias can be managed and treated with environmental management, behavior modification, and medication. Early socialization and training help prevent these fears from developing. If your dog is experiencing noise sensitivity, consult your veterinarian to rule out potential medical causes and determine if medication would be beneficial.

To Treat or Not to Treat

Jars holding various dog treats

Q: A veterinary team member wouldn’t give treats to my dog during her recent visit because my dog is overweight and on a diet. I think the treats would make her visit more fun. What do I do?

A: Food is a primary reinforcer, meaning it is valuable to an animal and meets their biological needs for survival.

It is unlikely your pet will gain weight from one visit to the veterinarian. If you are worried about calories, you can give less food for other meals that day and bring food from home. Pack some high-value, lean protein treats such as freeze-dried chicken or liver treats, shredded cheese, or your favorite canned food.

Treats can help create a positive emotional response (+CER) to the veterinarian’s and other team members’ arrival. When using treats, they should be tossed beyond and behind your pet when a team member enters or leaves the room. This encourages your pet to back up and turn around, helping them feel less cornered and giving them an opportunity to choose to approach for another treat toss.

A photo of a person in a veterinary hospital waiting room holding a dog's leash

As an alternative to hard treats, smearable foods on a lick mat or puzzle toy encourage licking and sniffing behaviors, promoting relaxation. This can help distract your pet during the physical exam, injections, or blood draws, turning an uncomfortable interaction into a tolerable or enjoyable one.

A tri-colored dog licks a treat from a small cup

Image courtesy Christine D. Calder, DVM, DACVB

Food rewards help gauge your pet’s emotional well-being during a veterinary visit. If they are shaking, cowering, vocalizing, or unwilling to take any treats, it is best to give them a break or reschedule the appointment.

The best time to watch your pet’s calorie intake is every day. You can give vegetables and lean proteins as snacks to help keep your pet full between meals. Playing with their favorite toys can help them exercise more. Treats help strengthen the bond between you and your pet and reward them for the desired behaviors during their veterinary visit. Your pet will remember those good times for future visits.

Teach Your Dog to Relax

A brown dog and a yellow dog relax together on a dog bed

Relaxing with a friend. Image courtesy Jean L. Tomaselli CVT, KPA CTP, VTS (Behavior)

Teaching a dog to relax is different than teaching a dog to stay. The goal of relaxing is to make it so enjoyable that your dog chooses to relax in any situation because it is predictable and keeps them feeling safe.

Items You Will Need:

  •  Low-value treats for working indoors and high-value treats when working outdoors
  •  A dog treat pouch
  •  A portable, comfortable, non-slip mat to provide your dog with a familiar relaxation spot

How to Teach Your Dog to Relax:

  1. Pay your dog for relaxing naturally: Hide low-value treats in your pocket and continuously find opportunities to pay your dog whenever and wherever they choose to relax. Place a low-value treat on the surface where your dog is resting and go about your business until the next opportunity arises. Your dog may initially jump up excitedly. Wait for the moment when your dog realizes they are being paid to do nothing but relax.

Photo of a black and white dog relaxing on a dog bed with person nearby

Ella is starting to figure it out. Image courtesy Jean L. Tomaselli CVT, KPA CTP, VTS (Behavior)

2. Shaping calm behaviors: Start reinforcing your dog with tiny treats for voluntarily sitting, lying down, settling for longer periods, sprawling out, resting their head, extending their legs out, having droopy eyes or ears, taking a deep breath, and so on. Initially, if your dog can only lie on the floor and calmly stare at you, pay for that. Observe your dog for increasingly relaxed behaviors and pay for truly lounging. Hiding low-value treats in your pocket, such as kibble, can be helpful in this phase.

3. Building duration: Continue to pay your dog every few seconds for settling, but after they understand the goal, you may randomize the treats: three seconds, 10 seconds, five seconds, three seconds, and so on. Increase the frequency of treats if practicing in a difficult environment.

4. Generalization: Continue to practice relaxation at home but also take your dog outside to practice. Initially, go to quiet places with few distractions. Let your dog choose the position they prefer to relax in because the down position may be too difficult.

Brown and white dog relaxing on the ground in front of person

Comfortable outdoors. Image courtesy of Jean L. Tomaselli CVT, KPA CTP, VTS (Behavior)

Examples of Where to Practice:

  •  Your front hallway with the door open, with a long leash on your dog
  •  The property surrounding your home
  •  On the other side of your street
  •  Sitting together in your car in a quiet parking lot
  •  A quiet bench at a park
  •  A friend’s house for coffee

Pro tips:

The magic carpet: Practice relaxation with your dog resting on a small, cozy blanket or bathmat so you can bring the magic carpet with you to veterinary appointments or dog training classes. Your dog will see the bed or mat as a cue to relax.

Black and white dog relaxing on a colorful dog bed

Relaxing at the vet. Image courtesy Jean L. Tomaselli CVT, KPA CTP, VTS (Behavior)

The safety bubble: A relaxing dog does not want social interactions. When you teach your dog that relaxing is safe, you make a contract to protect your dog and truly keep them safe. Prevent animals or people from entering your dog’s safety bubble when they are relaxing. Avoid startling or disturbing your dog when they are sleeping. Do not require your dog to settle if they are not relaxed and calm enough to offer relaxation voluntarily.

Black and white dog with a bright orange ball on a blue bed

Ella needed some training wheels. Image courtesy Jean L. Tomaselli CVT, KPA CTP, VTS (Behavior)

Paying the relaxation bank: The more you pay your dog for relaxing (on their mat or anywhere), the more comfortable they will feel just hanging out. Continuous food reinforcement will associate the act of relaxing with pleasure. Your dog will feel more relaxed the more you practice relaxation.

Seek the advice of a board-certified veterinary behaviorist if your dog struggles with approaches from humans when settled or while engaging with resources.

Sit or Down in the Presence of Triggers

Woman showing fear at a large spider in front of her on a blue towel

Q: My trainer told me to put my dog in a sit or down when other dogs pass by on walks. But she tries to climb behind me or run away when I do this. What should I do?

A: Putting your anxious dog in a sit or down near their triggers is like ordering someone afraid of spiders to sit near one. Taking away your dog’s choice and control to move to safety can worsen their internal conflict. This is a flooding method and can intensify their fear and insecurity of those triggers.

Foundation skills such as voluntary eye contact and nose targeting can keep your dog engaged if these are known behaviors. Cueing other skills your dog enjoys, such as spin, feet up, or weave, can be used either independently or as part of a behavior chain, a sequence of known behaviors. Your dog’s favorite tricks can help create a positive, conditioned emotional response to approaching triggers.

Woman and dog on leash walking down a city street

If the triggers approach too closely, move your dog to a safer distance to keep your dog from reacting if possible. Use high-value treats or favorite toys to distract, redirect, or move further away. Sticky foods, such as canned cheese or pouches of peanut butter or baby food, encourage licking which may also help keep your dog more engaged and promote relaxation in the moment. Cue your dog again for a fun behavior when you have moved away from the trigger, and keep your tone jolly.

Woman and dog on leash standing near a train car

Always reinforce desirable behaviors and ask for alternatives to undesirable ones. Avoid walking your dog in situations where they are uncomfortable until you are both ready. A short, high-quality walk is more important than a long, poor one. If you need help, contact a certified trainer and consult with your veterinarian or a board-certified veterinary behaviorist.

Redefining Low Stress Handling®

Low Stress Handling® was created by Sophia Yin, DVM, CAAB, MS, to improve animal welfare. This method uses research-based skills and techniques focused on ten main principles to lower stress in animals when they are being handled. The ideas are not just guidelines but are also the basis for other animal care certification programs. By focusing on reducing stress, Low Stress Handling® makes interactions between animals and humans safer and more enjoyable for everyone.

The Impact of Fear Conditioning

Many dogs and cats feel scared, anxious, and stressed when they visit the veterinarian, which makes it harder to diagnose and treat them. These feelings can cause animals to resist handling, which creates safety risks for the animals, veterinary team, and caregivers. Scared or anxious animals might act unpredictably, possibly leading to injuries. Stress can also affect the pet’s heart rate, breathing, and temperature, making it hard to tell if they are stressed or actually sick. Low Stress Handling® techniques reduce these protective emotions. These methods help keep animals safe and improve the work life of veterinary professionals by focusing on the mental well-being of both animals and humans.

Strategies for Managing Stress in Animals 

Managing animal stress requires a careful and methodical approach to protect their well-being during veterinary visits or procedures. First, check each animal’s emotional state whenever they are handled or moved around the hospital. Make a personalized Low Stress Handling® plan and add it to their medical record. This plan should be customized for the pet to improve their experience and reduce feelings of fear and anxiety. Include clear descriptions of the pet’s behavior without labeling such as feisty, angry, or spiteful. Writing down this plan helps the veterinary team improve care, making sure animals are handled humanely at every visit.

Preparing for the Visit

Preparing for a veterinary visit starts long before reaching the hospital and involves several key steps to reduce stress for the pet. First, car ride anxiety should be addressed. This might involve practice rides or using calming products like synthetic pheromones or anti-nausea medications to make the pet feel more comfortable. Using the right gear, such as a well-fitted harness and leash for dogs or secure and comfortable cat carriers, keeps the animal safe and contained during transport. Carriers should be both accessible and secure to prevent escape attempts and injuries. Bringing a familiar mat or bed can help the pet feel safe and comfortable in a new place. High-value treats can be used to reward calm behavior and to distract from stressful procedures, helping create a positive experience at the veterinary hospital.

The Exam Room Experience

 Images courtesy of Dësiree R. Broach, DVM, MS, DACVB

Make the exam room experience less scary by understanding body language and what it reveals about a pet’s feelings. Veterinary professionals can use the Low Stress Handling® algorithm, adjusting it to fit each animal’s needs. Offer treats to reduce stress, making exams and treatments easier for pets. Team members should talk with caregivers, addressing their concerns and advising against using anything that might be aversive. Turn scary things like muzzles into positive experiences with treats. Observe body language closely during the visit to allow the veterinary team to change their approach based on the animal’s comfort level. This includes using different holds that provide security without causing fear or pain. Avoid any restraints that could harm or stress the pet.

Flexibility and Adaptability

Flexibility and adaptability minimize stress and keep pets safe and comfortable. Use lures, such as treats and toys, to encourage movement, reducing the need for physical handling and the stress it causes. When lifting is necessary, support the pet properly to prevent discomfort or injury. Perform examinations and treatments in comfortable positions for each animal to help keep them relaxed and allow the veterinary team to work more efficiently. Different types of holds can provide security and comfort so the animal feels safe. Customize techniques to each pet’s needs for a smooth and low-stress visit.

Sedation and Medication Strategies

Medications and sedatives reduce stress and protect animal welfare. Choose sedation instead of physical restraints, such as scruffing or stretching, providing a gentler and less stressful option. Simple techniques, like a warm, loosely wrapped pheromone-infused towel, offer security without harsh handling. Administer pre-visit medication at home and sedation upon arrival to decrease the pet’s anxiety. The “Ninja Sedation” method (canine) (feline) allows a hands-off approach to giving sedatives with little to no physical contact.            

Prevention and Intervention Visits and Cooperative Care

Prevention visits aim to prevent fear, while intervention visits help treat fear once it has developed. Cooperative care gives animals the opportunity to ‘opt-in’ or ‘opt-out’, maintaining their freedom to make choices and become active participants in their own medical care and procedures. These methods lead to more thorough physical examinations and diagnostics, allowing veterinarians to identify health issues more effectively.

Conclusion

Adopting Low Stress Handling® techniques greatly improves veterinary care by building trust and reducing stress for both animals and their caregivers. Veterinary visits can be less stressful and more effective with a comprehensive approach, promoting a positive experience for everyone involved by prioritizing animal welfare and emotional well-being.