FREQUENTLY ASKED QUESTIONS

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General Book Ordering

  1. What are your guidelines for bulk purchases/quantity & prices?
    We are happy to sell in larger quantity of books to both resellers and other interested groups. Please refer to the order forms for pricing at http://cattledogpublishing/orders.
  2. How can I send in an order?
    You may send in your order via:
    • Email to Sales@nerdbook.com
    • Fax to (530) 231-5907
    • Mail to CattleDog Publishing, PO Box 4516, Davis, CA 95617-4516
    • Call (530) 757-2383
    * If you are a reseller, please include your business name, address, email address and resellers number
  3. By what methods can I pay?
    You may charge your purchase to a Master Card or Visa, provide us with a check in U.S. Funds, or money order. Please include a copy of your order with your check or money order and send it to CattleDog Publishing, PO Box 4516, Davis CA 95617-4516
  4. When can I expect to receive my order?
    All orders are shipped via United States Postal Service media mail. Expect 2-3 weeks for delivery. If an email address is included with the order, you will receive an email notification of when your order has shipped.
  5. Where else can I get these products?
    Here is a list of re-sellers where these products can be found:
    * Visit the Books & Products page on Dr. Yin’s website for more detailed information.
  6. I would like to request a desk copy or a donation of a book for a fundraiser. How can I do that?
    Such requests are considered on a case-by-case basis. Please email your request with the circumstances concerning your request to Operations@nerdbook.com
  7. I am member of a group of veterinary students who would like to combine our individual purchases together. Can we get a discount?
    Yes, you may! Please use the group order form on our Ordering & Resources page to get discounts and special deals.
  8. I work for a veterinary college bookstore. What are the terms of sale and can we return extra books to Cattledog Publishing?
    We request prepayment for first time orders. Subsquent orders can be invoiced at Net 60. CattleDog Publishing will not accept returns for extra books. If you have an item damaged in shipping, please contact us at us Sales@nerdbook.com within 7 business days of receiving your shipment with your shipping confirmation number. We can also replaced damaged DVDs from the Low Stress Handling books. See the FAQ below for additional information.

Low Stress Handling, Restraint and Behavior Modification of Dogs & Cats

  1. What do I do if my Low Stress DVD won’t play or is faulty?
    For quality purposes, the Low Stress DVD has been manufactured by the same company that produces most of the commericially available DVD’s in the U.S. First, be sure to test it on multiple systems to see if it will play on any of them. If it will not play on any device or not allow viewing of certain chapters, please contact us for a replacement disc at Sales@nerdbook.com.

    Some readers have reported that on the chapter screen menu page the DVD works if you hit the "enter" button rather than double clicking on the underlined chapter.
  2. My Low Stress DVD arrived damaged. How can I get a replacement?
    Please return the disc to us at CattleDog Publishing, PO Box 4516, Davis CA 95617-4516. Include your name, email address, mailing address, and a description of the problem with the disc. Upon examination of the disc, we will send a replacement to the mailing address provided and send a notification email. No replacement will be issued if excessive damage is obvious.
  3. I lost my Low Stress DVD. Can I get a replacement?
    A replacement for lost DVDs is $30 and can be paid by a Mastercard or Visa or a check in U.S. Funds. Contact Sales@nerdbook.com for details and further direction.
  4. Where do I find my Readers-Only Resource code?
    The RR code will be located on a white sticker on the inside of the back cover of the book. The actual code to register online with will be the letters “LS” followed by a series of digits.
    Here is what the sticker text will read:
    Readers-Only Resources
    www.lowstresshandling.com
    REGISTRATION CODE: LSxxxxxxxx
  5. Where do I access the Reader Resources online?
    To register your new Low Stress book with your RR code and log in, go to http://lowstresshandling.drsophiayin.com/resources/.
  6. What if my book is missing a Readers-Only Resource sticker?
    If your Low Stress book is missing the RR sticker, please contact Admin@nerdbook.com.
  7. I am outside the U.S., can I order books in bulk?
    It is simpler (and cheaper!) to order small quantities (less than 20) shipped internationally through Amazon.com, The Book Depository, Dogwise, or Manson Publishing. If you would like to order more than 20 copies of a title shipped internationally please contact us at Sales@nerdbook.com for pricing.

Small Animal Veterinary Nerdbook

  1. Where do I find my Readers-Only Resource code?
    The RR code will be located on the last page of the book titled “Register Your Nerdbook”. The white sticker at the bottom of the page will have a 7-digit number. This is your RR code.
  2. Where do I access the Reader Resources online?
    To register your new Nerdbook with your RR code and log in, go to http://nerdbook.drsophiayin.com/resources/.
  3. What if my book is missing a Readers-Only Resource sticker?
    If your Nerdbook is missing the RR sticker, please contact Admin@nerdbook.com.
  4. I am outside the U.S., can I order books in bulk?
    It is simpler (and cheaper!) to order small quantities (less than 20) shipped internationally through amazon.com, Manson Publishing, or The Book Depository. If you would like to order more than 20 copies of a title shipped internationally please contact us at Sales@nerdbook.com for pricing.

How to Greet a Dog and Teaching Fido Learn to Earn

  1. Can I purchase individual copies of booklet How to Greet a Dog or Teaching Fido Learn To Earn?
    At the current time, you may only purchase copies of the booklet in packages of 10 through Amazon.com. You may purchase either as an ebook through Amazon or iTunes.

Posters, Flyers, and Handouts

  1. How can I download the Body Language and/or How to Greet a Dog Handouts?
    Go to Dr. Yin's blog page at http://drsophiayin.com/blog/entry/free-downloads-from-drsophiayin to access these posters among other free resources.
  2. Where can I purchase multiple copies?
    A packet of Body Language handouts (8.5x11, 100 count) can be purchased at amazon.com. Currently, full-size posters of the Body Language (12"X18") and How to Greet a Dog (22"X36") are available through Poster Revolution at Amazon.com and at conferences where Dr. Yin is speaking.
  3. Where can I purchase the full-sized posters and color handouts?
    Information for purchase can be found on our Ordering & Resources page.
  4. I am a veterinarian/animal behaviorist/involved with a volunteer group or animal shelter, animal association, organization, etc:
    1. Am I able to print copies of the Body Language poster/handout and distribute them without worrying about copyright infringement?
      Yes, multiple printing and distribution of the poster/handout is allowed provided you request permission and that all poster/handouts contain the sophia Yin word mark and appropriate credits on the bottom. Please fill out this form to request permission to print multiple copies of the free handouts.
    2. I work in a foreign country/with non-English speaking people. Are poster translations allowed?
      Yes, poster translations are allowed provided the guidelines listed below are followed:
      1. Contact admin@nerdbook.com with information on your organization and the language translation requested. If needed, we can send some examples of translated posters.
      2. The translated poster must contain Dr. Yin's watermark and appropriate credits, whom it was translated by, and have the English words next to the corresponding translation.
      3. Once the translated version is completed, it must be emailed to admin@nerdbook.com for approval before use.
      4. Upon approval, copies of the translated poster can be printed and it will be made available on DrSophiaYin.com for download.
    3. If my foreign-speaking clients, volunteers, etc. are unable to navigate an English website (DrSophiaYin.com) can I have a translated poster posted on my website?
      We generally prefer to keep all forms of the poster on our website, but this may be determined on a case-by-case basis. Please contact Operations@nerdbook.com with your request and translated poster file to be reviewed. If it is approved we will then provide you with a Permissions Form to allow posting on the indicated website.

Miscellaneous

  1. Will CatttleDog Publishing accept submissions to publish from other authors?
    CattleDog Publishing was created as a vehicle for Dr. Yin’s mission to help people and their pets. CattleDog does not accept submissions from other authors.
  2. Does CattleDog Publishing allow the reselling of its products by international companies?
    International publishing and reselling are considered on a case-by-case basis. Please send your request with as much detail as possible to Sophia@nerdbook.com. .